Refund & Returns Policy
We want you to be completely satisfied with your purchase from {soricocykler.dk}. If you are not happy with your order, our returns and refund policy is outlined below.
1. Return Window
You may request a return within 30 days of receiving your purchase.
If 30 days have passed, unfortunately we cannot offer a full refund or exchange.
2. Eligibility for Returns
To be eligible for a return, your item must:
- Be unused
- Be in the same condition as received
- Be in the original packaging
3. Non-Returnable Items
Some items cannot be returned, including:
- Perishable goods (food, flowers, magazines, newspapers)
- Intimate or sanitary products
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Downloadable software
- Certain health and personal care items
4. Proof of Purchase
A receipt or proof of purchase is required for all returns.
Please do not send your product back to the manufacturer.
5. Partial Refunds
In certain cases, only partial refunds may be granted:
- Books with visible signs of use
- Opened CDs, DVDs, software, games, tapes, or vinyl records
- Any item not in its original condition, damaged, or missing parts (not due to our error)
- Any item returned after 30 days
6. Refund Process
Once your return is received and inspected:
- We will email you to confirm we have received your item.
- You will be notified whether your refund is approved or rejected.
- If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.
7. Late or Missing Refunds
If you haven’t received your refund yet:
- Check your bank account again
- Contact your credit card company (refund posting times may vary)
- Contact your bank (processing delays may occur)
If you have tried all of the above and still have not received your refund, please contact us at {{email address}}.
8. Sale Items
Only regular-priced items are eligible for a refund.
Sale items cannot be refunded.
9. Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item:
- Email us at: {faridsherzad@hotmail.com}
- Send the item to: { Thors vænge 12E 2635 Ishøj København Denmark}
10. Gifts
If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned item.
If the item was not marked as a gift, or the gift giver had it shipped to themselves first, the refund will be issued to the gift giver.
11. Shipping Returns
To return your product, please mail it to:
📍 {Adresse. Thors vænge 12E 2635 Ishøj København Denmark}
Shipping Costs
- You are responsible for paying return shipping costs.
- Shipping fees are non-refundable.
- If you receive a refund, the return shipping cost will be deducted.
Trackable Shipping
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.
Need Help?
For questions related to refunds or returns, contact us at:
📩 {faridsherzad@hotmail.com}